Frequently Asked Questions
Find answers to common questions about Elexa Smart Energy, our services, and how smart meters can benefit you.
Q: What is a smart meter?
A: A smart meter is a next-generation electricity and gas meter that digitally records your energy usage in real-time, sending readings directly to Elexa Smart Energy. This eliminates the need for manual readings and provides you with accurate billing data.
Q: Is my data secure with Elexa Smart Energy?
A: Absolutely. We take data privacy and security very seriously. All data transmitted from your smart meter is encrypted using industry-standard protocols, and we comply with all relevant data protection regulations within the UK.
Q: How long does smart meter installation take?
A: Typically, a standard smart meter installation for both electricity and gas takes between 60-90 minutes. This can vary slightly depending on your existing meter setup and property specifics.
Q: Do I need to be home for the installation?
A: Yes, an adult over the age of 18 must be present throughout the entire installation process to grant access to the meter area and to receive important information from our engineer regarding the new meter's operation.
Q: How do I top up my prepaid smart meter?
A: Elexa Smart Energy offers multiple convenient ways to top up your prepaid meter: through our intuitive mobile app, via our secure online customer portal, or by visiting select local shops that display the PayPoint or Payzone logo.
Q: Will a smart meter save me money?
A: While a smart meter doesn't directly reduce your energy cost per unit, it empowers you to save money. By providing real-time data on your energy usage, you can identify consumption patterns, make informed choices about your energy habits, and potentially switch to tariffs that better suit your lifestyle, ultimately leading to lower bills.
Q: What are the main benefits of switching to Elexa Smart Energy?
A: Switching allows you to gain real-time insights into your energy consumption, receive accurate bills, access prepaid options, reduce your carbon footprint by becoming more energy-efficient, and enjoy peace of mind with reliable support. Our smart home integration services also offer enhanced control over your energy use.
Q: Who do I contact for support?
A: For any questions or support, you can reach our customer service team by phone at +44 20 7946 0876 or email us at info@elexasmartenergy.co.uk. Our support hours are Monday-Friday, 9 AM - 5 PM GMT.
Still have questions?
Our dedicated support team is here to help. Don't hesitate to reach out!
Contact Us