Privacy Policy

Elexa Smart Energy ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information about you through our website, smart energy services, and other interactions with us. We adhere to the General Data Protection Regulation (GDPR) and all applicable data protection laws in the United Kingdom.

1. Information We Collect

We collect various types of information in connection with the services we provide, which may include:

• Personal Identifiable Information (PII): Name, address, email address, telephone number, payment information, utility account details.
• Energy Consumption Data: Detailed electricity and gas usage data from your smart meter.
• Smart Home Device Data: Information about smart home devices integrated with our system, their status, and usage patterns.
• Technical Data: IP address, browser type, operating system, access times, pages viewed, and referring website addresses collected through cookies and similar technologies.
• Communication Data: Records of your correspondence with us, including customer service inquiries and feedback.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage your smart energy services, including meter installation, maintenance, and prepaid solutions.
• To monitor and analyze energy consumption, offering insights and recommendations for energy efficiency.
• To process payments and manage your account.
• To improve and personalize your experience with our services and website.
• To communicate with you regarding service updates, offers, and important notices.
• To ensure the security and integrity of our services and prevent fraud.
• To comply with legal obligations and regulatory requirements.
• For research and development to enhance our offerings.

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analytics, and IT support, under strict confidentiality agreements.
• Utility Companies & Grid Operators: To facilitate energy supply, grid connectivity, and regulatory compliance.
• Legal & Regulatory Authorities: When required by law or in response to valid legal requests (e.g., court orders, subpoenas).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

4. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include encryption, access controls, secure servers, and regular security audits. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data in certain circumstances, including for direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Elexa Smart Energy
14 Regent Street
Westminster
London, SW1Y 4PQ
United Kingdom
Email: info@elexasmartenergy.co.uk
Phone: +44 20 7946 0876